Legal Framework
Privacy Policy
Last Updated: October 2026
1. Introduction
At Eye Star Optical ("Eye Star Optical", "we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy details the types of information we collect, how we use it, and the steps we take to protect your data under the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth).
2. Information We Collect
Providing premier optometry services requires us to collect specific personal and health information. This includes:
- Contact Details: Name, address, phone number, and email.
- Health Information: Medicare numbers, private health fund details (HICAPS), medical history, ocular health records, and eye test results.
- Transaction Data: Payment details and purchase history of frames and lenses.
- Digital Data: IP addresses and browser information collected via cookies when you visit our website.
3. How We Use Your Information
We utilize your data primarily to deliver our optometry services, including:
- Conducting comprehensive eye examinations and maintaining accurate clinical records.
- Processing orders for prescription glasses, contact lenses, and sunglasses.
- Facilitating Medicare and private health fund claims on your behalf.
- Sending necessary appointment reminders, recall notices (e.g., reminding you of an upcoming required eye test), and relevant clinical communications.
Notice Regarding Marketing
We will explicitly ask for your consent before using your email or phone number for promotional marketing (such as special offers on frames). Clinical recall notices are considered a duty of care and are independent of promotional marketing.
4. Data Security
Your health records are highly sensitive. We implement robust physical, electronic, and managerial procedures to safeguard your information from unauthorized access, modification, or disclosure. All digital clinical data is stored in secure, encrypted medical practice software.
5. Accessing and Correcting Your Data
You maintain the right to access the personal and health information we hold about you. Should you find any data inaccurate or outdated, you may request corrections by contacting our clinic directly. We may require proof of identity before processing such requests.
6. Contact Us
If you have inquiries regarding this Privacy Policy or suspect a breach of the APPs, please contact us:
Eye Star Optical
Shop 72 Mirrabooka Square Shopping Centre
Yirrigan Drive, Mirrabooka WA 6061
Email: privacy@eyestar.com.au
Phone: (08) 9344 1234